§ 1 General provisions
- The owner of the online store Techlife.pl is Airwheel Poland S.C. 135 NIP 9691616598, REGON 363321013.
Customer service and a stationary store are located in Zabrze at 63 Wolności Street.
The correspondence address, including the address for filing complaints, is Zabrze, ul. Freedom 63.
The Techlife.pl online store offers new, efficient and original goods obtained from the manufacturer.
Every adult person who correctly completes the order form posted on the website can become a customer of the store.
All prices in the Techlife.pl store are expressed in Polish zlotys and include VAT tax.
§ 2 Orders
- Orders via the Techlife.pl online store can be placed 24 hours a day.
Orders placed on Saturday, Sunday and holidays will be processed the next business day.
Customers shopping at the Techlife.pl store agree to issue a sales document without a signature.
The order will be processed after being processed by the Seller, and after making the due payment for the goods (the need for early payment does not apply to the "cash on delivery" payment option). Orders with the "COD" payment option will additionally be verified by phone and e-mail regarding the correctness of the given data and the delivery address.
The customer choosing a payment as a payment method should make it within 3 working days.
The Seller will confirm by e-mail the acceptance of the order, the availability of the ordered goods, the address at which the product is to be delivered and the bank account number to which the payment will be made by the Customer.
The Seller reserves the right to refuse to process the order in case of doubtful orders, e.g. no e-mail address, wrong phone number or e-mail address, wrong delivery address.
If the order or part of the order can not be executed, the Customer will be informed immediately and joint actions will be determined together, such as proposing the purchase of similar products, extending the waiting time, partial implementation or, as a last resort, canceling the order.
Delivery of ordered products is carried out from Monday to Friday throughout Poland via DHL courier.
By prior arrangement, it is also possible to collect personal at the customer service office in Zabrze at ul. Freedom 63.
The Seller is not responsible for not delivering the goods in the event of an incorrect or incomplete delivery of the address by the Customer.
Shipment of ordered goods takes place within 1-3 business days (depending on product availability) from the date of payment, or from the day of order acceptance in the case of products paid "cash on delivery". The expected delivery of the ordered goods by courier is 1 business day. Personal collection of goods is possible within 1-3 business days after the date and time of receipt has been determined in advance. On December 18-24, delivery time may be extended to 5 business days.
In the case of damage to the package or packaging violation, a protocol should be drawn up with notes regarding the condition of the shipment.
Payments for purchases made can be made:
when collecting the parcel (collection or personal collection);
using the 24 transfers system;
by transfer to the account of the store owner.
§ 3 Warranty
- The device (except accessories) available in the Techlife.pl store is granted the Seller's warranty.
The guarantee is:
12 months for the body of the device,
6 months for the battery,
1 month for the tire.
Warranty repairs are carried out on the conditions included in the warranty document attached to each of the sold products covered by the warranty.
§ 4 Withdrawal from the contract
- The consumer is entitled on the basis of art. 27 of the Consumer Law, the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of Consumer Law.
The deadline to withdraw from a distance contract is 14 days from the date of release of the Goods, and it is sufficient to send a statement before its expiry.
Declaration of withdrawal from the contract The Consumer may submit on the form, the model of which is attached as Annex 2 to the Consumer Law. The form template is attached to these regulations as Attachment No. 1. The consumer may send statements of equivalent content to the one indicated on the above forms.
Submitting a statement of withdrawal from the contract is possible in writing to the address of the Store, via e-mail - by e-mail: email@example.com.
The seller will immediately confirm to the consumer by e-mail (provided at the conclusion of the contract or other if given in the submitted statement) receipt of a declaration of withdrawal from the contract.
In the event of withdrawal from the contract, the contract is considered null and void.
The consumer is obliged to return the item to the Seller immediately, but not later than within 14 days from the day on which he withdrawn from the contract. To meet the deadline, all you have to do is return the item before its expiry. To meet the deadline, all you have to do is send the item back to the following address:
Airwheel Poland S.C.
Ul. Traugutta 135
44-120 Pyskowice POLAND
Office and address for correspondence:
Ul. Wolnośći 63
- The consumer sends back the items being the subject of the contract, from which he resigned at his own expense and risk.
The consumer is liable for a decrease in the value of the thing being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
The Seller shall promptly, not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer return to the Consumer all payments made by him, including the cost of delivery of the item, and if the Consumer has chosen a method of delivery other than the cheapest usual method of delivery offered by the Seller , The Seller will not reimburse the Consumer for additional costs in accordance with art. 33 Consumer Law.
The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different payment method which does not involve any costs for him.
If the Seller has not offered to collect the product from the Consumer himself, he may withhold the reimbursement received from the Consumer until receipt of the item or delivery by the Consumer of proof of its return, depending on which event occurs first.
Consumer according to art. 38 of the Consumer Law is not entitled to withdraw from the contract:
- in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract;
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs;
in which the object of the service is an item subject to rapid deterioration or having a short shelf-life;
in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;
in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery;
for delivery of digital content that is not stored on a tangible medium, if the fulfillment of the service started with the Consumer's explicit consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract;
for delivering newspapers, periodicals or magazines, with the exception of a subscription agreement.
§ 5 Warranty v2
The seller is liable to the consumer on the terms set out in art. 556 of the Civil Code and subsequent ones for defects (warranty).
In the case of a contract with a Consumer, if a physical defect was found within one year of the delivery of the item, it is assumed that it existed at the time of ownership transfer to the Consumer.
The complaint may be submitted by the Consumer:
in writing to the following address: ul. Ul. Wolności 63, Zabrze
in electronic form via e-mail to the following address: firstname.lastname@example.org;
If the sold product has a defect, the Consumer may:
make a statement about the demand to lower the price;
Consumer, instead of the defect proposed by the Seller, demand replacement of the item for free from defects, or instead of replacing things, demand removal of the defect, unless bringing things to compliance with the contract in the manner chosen by the consumer is impossible or would require excessive costs compared to the method proposed by the seller , while the cost of things free of defects is taken into account when assessing the cost overruns, the nature and significance of the defect found, and the inconvenience to which the Consumer would otherwise expose them. The consumer can not withdraw from the contract if the defect is irrelevant. If the sold item has a defect, the Consumer may also:
- submit a statement of withdrawal from the contract; unless the Seller immediately and without excessive inconvenience for the Consumer exchanges the defective item for a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller did not satisfy the obligation to replace the item for free from defects or remove the defect, he is not entitled to replace the item or remove the defect.
demand the exchange of things for something free from defects;
request removal of the defect.
The seller is obliged to replace the defective item with one free of defects or to remove the defect within a reasonable time without excessive inconvenience to the consumer.
The Seller may refuse to satisfy the Consumer's request if it is impossible to bring the defective item into conformity with the contract in a manner chosen by the Consumer or would require excessive costs compared to the second possible way to bring it into compliance with the contract.
The Consumer who exercises the rights under the warranty is obliged to provide the defective at the expense of the Seller, and if, due to the type of thing or the method of its installation, delivery of things by the Consumer would be excessively difficult, the Consumer is obliged to provide the Seller with the place in which thing is. In the event of non-performance of the obligation by the Seller, the Consumer is entitled to send back the items at the expense and risk of the Seller.
The costs of replacement or repair shall be borne by the Seller, except for the situation described in para. 9.
The Seller is obliged to accept from the Consumer a defective item in the event of replacing the item for free from defects or withdrawal from the contract.
- The seller will respond within fourteen days to:
statements about the demand to lower the price;
declaration of withdrawal from the contract;
demanding the exchange of things for free from defects;
request for removing the defect.
Otherwise, it is considered that he considered the Consumer's statement or demand justified. Information about the results of the complaint will be sent to the Consumer to the e-mail address indicated by the Consumer when placing the Order, unless the Consumer indicated a different address in the complaint.
The seller is liable under the warranty if the physical defect is found before the expiration of two years from the date of delivery of the item to the consumer, and if the object of sale is used before the expiry of one year to the consumer.
The Consumer's claim to remove the defect or exchange the item sold for free from defects expires after one year, counting from the date of finding the defect, however, not earlier than within two years from the moment the consumer issues the item, and if the object of sale is used within one year from the moment release of items to the Consumer.
In the event that the expiry date specified by the Seller or the manufacturer ends after two years from the delivery of the item to the consumer, the seller is responsible for the physical defects of this item stated before the expiry of that period.
Within the time limits set out in paragraph 15 and 16 The Consumer may submit a declaration of withdrawal from the contract or price reduction due to a physical defect of the item sold, and if the Consumer requested replacement of the item for free from defects or removal of the defect, the period for submitting the declaration of withdrawal from the contract or price reduction begins with the moment of ineffective expiry of the deadline for replacing the item or removing the defect.
In the event of an investigation before a court or arbitral tribunal of one of the rights under the warranty, the time limit for exercising other rights vested in the Consumer under this warranty shall be suspended until the final conclusion of the proceedings. It also appropriately applies to mediation proceedings, while the time limit for exercising other rights under the warranty vested in the Consumer begins to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.
To exercise the rights under the warranty for legal defects of the sold item, paragraph 14 and 15, except that the period runs from the day on which the Consumer learned about the existence of the defect, and if the consumer learned of the defect only as a result of an action of a third party - from the date on which the judgment issued in a dispute with a third party it became final.
If, due to a defect of things, the Consumer has made a declaration of withdrawal from the contract or a price reduction, he may demand compensation for the damage suffered because he entered into a contract without knowing the defect, even if the damage was due to circumstances for which the Seller is not liable, in particular, it may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the items, reimbursement of expenditures to the extent that they did not benefit from them, and did not receive them from a third party and reimbursement of the process costs. This does not prejudice the provisions on the obligation to repair damage on general terms
The expiration of any deadline for finding a defect does not exclude the exercise of rights under the warranty if the Seller has concealed the defect fraudulently.
The seller is not liable for defects in the case when the customer at the time of conclusion of the contract about these defects knew or, judging sensibly, he should have known.
Individual settings of the client's computer and monitor causing erroneous or distorted display of information about the Goods (eg colors) can not be the basis for the complaint.
In the case of individual reconciliation of the properties of the Goods, it is presumed that it complies with the Sale Agreement if it corresponds to the description provided by the Seller or has the characteristics of the sample or design shown to the Customer, and when it is suitable for the purpose specified by the Customer at the conclusion of the Sale Agreement, unless the Seller he raised objections regarding the intended use of the Goods.
§ 6 Protection of personal data
- By placing an order in the Techlife.pl online shop, the customer agrees to the collection and processing by Airwheel Poland S.C. personal data provided in the personal data form within the meaning of the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002 No. 101, item 926, as amended) solely for the purpose of implementing the sales contract.
The user of the store, regardless of the possibility of placing an order, has the option of signing up for an email sent by the newsletter containing marketing information. Subscribing to the newsletter is entirely voluntary and is not related to consent to any other interaction of the user store, in particular with the conclusion of the contract.
The user of the Techlife.pl store may agree to subscribe to the newsletter thereby using his e-mail address for marketing purposes (receiving information about the offer, new products and promotions, advertisements, etc.) by Airwheel Poland S.C.
Personal data placed in the store database is processed only for its needs, except for data made available at one time and temporarily carriers in order to deliver the ordered parcel or payment operators in order to handle payments for a specific order. These data are collected with due diligence and adequately protected against access by unauthorized persons, in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 1997 No. 133, item 883).
§ 7 Final provisions
- The sales contract is concluded between the Customer and Airwheel Poland S.C.
The goods presented on the Store's websites do not constitute an offer within the meaning of the Civil Code. Information about goods placed on the Store's website does not mean that the goods are available in the Store or the manufacturer's warehouse.
The store is not responsible for blocking by e-mail server administrators sending messages to the e-mail address indicated by the customer and for deleting and blocking e-mails by software installed on the computer used by the customer.
The Store is not liable for errors in handling the order or other instructions of the Customer, arising as a result of providing incorrect data by the Customer.
Session cookies - they work only when browsing the pages of the site, thus enabling their proper functioning,
Persistent cookies - remain on the computer after visiting the Techlife.pl website
Third party cookies - they allow you to customize the displayed page to your preferences
Any disputes between the Customer and the Store will be subject to the decision of the competent court in accordance with the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended)
In matters not covered in these Regulations, the provisions of Polish law, in particular the Civil Code, the Act on special terms of consumer sales and the amendment to the Civil Code (Journal of Laws No. 141 of 2002, item 1776, as amended) shall apply. provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22 of 2000, item 277, as amended).
These Regulations shall apply from December 25, 2014.
The store reserves the right to change the Regulations. Any changes to the Regulations enter into force on the date indicated by the Store, not shorter than 3 days from the date they are made available on the Techlife.pl website. Orders placed before the effective date of amendments to these Regulations are implemented on the basis of the entries in force on the day of placing the order.
Załącznik nr 1
Załącznik do regulaminu sklepu Techlife.pl
WZÓR FORMULARZA ODSTĄPIENIA OD UMOWY
(formularz ten należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy)
/miejsce/………………, dnia /data/ ………………….
Airwheel Poland S.C.
Ul. Wolności 63
e:mail : email@example.com
Ja ………………………………………………….…… niniejszym informuję o moim odstąpieniu od umowy sprzedaży następujących rzeczy : ………………………………
Data odbioru produktów …………………………
Imię i nazwisko konsumenta: …………………..
Adres konsumenta :……………………………..
(tylko jeżeli formularz jest
przesyłany w wersji papierowej)